Return Policy

1/1 products are carefully crafted, produced in small batches, quality tested and personally reviewed by our diverse team. 1/1 hand-selects colors and formulas that are universally flattering and compatible with most skin types. 1/1 products are not designed to be disposable cosmetics based around trends or mass marketing. Due to these considerations, we cannot accept returns. However, we want you to be happy with your products and understand that things don't always work out. If you are unsatisfied for any reason, please fill out and submit the contact form here and we will try our best to find a solution. All forms must be filled out within 15 days of delivery of your purchase. We will notify you of the status of your return request via email.

 

If you submit a form for exchange, the item must be unused and it’s original packaging to be eligible for a store credit.

If your item was defected or damaged please please fill out a form and within 10 days of receiving your purchase for an exchange.

 

ORDERS CAN ONLY BE CANCELED OR MODIFIED IF THEY HAVE NOT YET BEEN PROCESSED FOR SHIPPING.

PLEASE NOTE A 10% RESTOCKING AND PAYMENT PROCESSING FEE WILL BE CHARGED FOR ALL ORDERS THAT ARE CANCELLED.

SHIPPING CHARGES WILL NOT BE REFUNDED ONCE ORDER IS PLACED.

THIS CHARGE IS USED TO COVER OUR FEES INCURRED BY PROCESSING ELECTRONIC PAYMENTS.

   

Shipping Information (US)

One Over One ships to P.O. Boxes and 48 continental U.S. states. Unfortunately, we do not ship to Military (AFO/FPO). We offer free standard shipping on all orders $50 and over excluding taxes. Please contact us at [email protected] to get a quote for orders shipping to Alaska, Hawaii and Puerto Rico.

 

Processing & Delivery

Orders placed after 12pm PST will start processing the following business day. Most orders will processed within 1-2 business days of receiving the order and dispatched for delivery. Once the shipping carrier receives your package you will receive a shipment confirmation email with tracking number shortly after.

 

Shipping Rates & Methods

Standard Ground : 5 - 8 Business Days - $8.95

Expedited: 2 - 3 Business Days - $24.95 

   

Business Days & Holidays

All orders ship through USPS Monday - Friday , excluding the following U.S. holidays:

New Year’s Day

Independence Day

Thanksgiving Day

Christmas Day

   

International Shipping

At this time we do not offer international shipping, but hope to in the near future. Comment on our Instagram to let us know where you are from and in the meantime we will be working to bring One Over One near you.

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Testimonials

Adriana
“As someone with very sensitive skin, this is makeup I can love. Base Glow gives me a beautiful allover shimmer, and the addition of Duotone and Lip Oil help me to look put together while not overly made up. After years of struggling to find a line that would let me achieve this without causing irritation and breakouts I'm very happy to have found 1/1.”

Adriana

Testimonials

Sharon
“Just what I've been looking for my whole life. I'm a busy working mom who still wants to look professional and fresh without using products made with harsh chemicals that require a user manual to apply. A dab of base glow on my cheek bones and my favorite Naples Nude lip oil gives me that healthy rested look. I can multitask without compromise. ”

Sharon

Testimonials

Ciara
“I use to wear medium to full coverage foundation due to my uneven skin tone, but Base Glow makes my skin look flawless, even with it’s sheer coverage. I’m in love with the glowy, dewy look throughout the whole collection. I’ve worn it to the gym, at home, and out with my friends and it looked incredible on every occasion!”

Ciara

Testimonials

Sarah
“These products are my go-to for the beach or a beautiful, five minute face! Perfect for the girl on the go.

Sarah

Testimonials

Mona
Sheer light face glow makes me look luminous In a subtle way. It has a cool feeling when I first apply it and makes me look like me, only better! I have also mixed with my makeup when I want more coverage it gives my skin a radiant finish.

Mona