We are always working hard to improve our brand experience. Please send us an email or fill out the form regarding questions about your order or feedback about our site.
We will try our best to respond to your inquiries within 24 hours.
For questions about your order, please submit the form on this page.
Or, call us at 866.456.9333
For press, please email [email protected]
For general inquiries, please email [email protected]
1/1 products are carefully crafted, produced in small batches, quality tested and personally reviewed by our diverse team. 1/1 hand-selects colors and formulas that are universally flattering and compatible with most skin types. 1/1 products are not designed to be disposable cosmetics based around trends or mass marketing. Due to these considerations, we cannot accept returns. However, we want you to be happy with your products and understand that things don't always work out. If you are unsatisfied for any reason, please fill out and submit the contact form here and we will try our best to find a solution. All forms must be filled out within 15 days of delivery of your purchase. We will notify you of the status of your return request via email.
If you submit a form for exchange, the item must be unused and it’s original packaging to be eligible for a store credit.
If your item was defective or damaged please please fill out a form and within 10 days of receiving your purchase for an exchange.
ORDERS CAN ONLY BE CANCELED OR MODIFIED IF THEY HAVE NOT YET BEEN PROCESSED FOR SHIPPING.
PLEASE NOTE A 10% RESTOCKING AND PAYMENT PROCESSING FEE WILL BE CHARGED FOR ALL ORDERS THAT ARE CANCELLED.
SHIPPING CHARGES WILL NOT BE REFUNDED ONCE ORDER IS PLACED.
THIS CHARGE IS USED TO COVER OUR FEES INCURRED BY PROCESSING ELECTRONIC PAYMENTS.
Shipping Information (US)
One Over One ships to P.O. Boxes and 48 continental U.S. states. Unfortunately, we do not ship to Military (AFO/FPO). We offer free standard shipping on all orders $50 and over excluding taxes. Please contact us at [email protected] to get a quote for orders shipping to Alaska, Hawaii and Puerto Rico.
Processing & Delivery
Orders placed after 12pm PST will start processing the following business day. Most orders will processed within 1-2 business days of receiving the order and dispatched for delivery. Once the shipping carrier receives your package you will receive a shipment confirmation email with tracking number shortly after.
Shipping Rates & Methods
Standard Ground : 5 - 8 Business Days - $8.95
Expedited: 2 - 3 Business Days - $24.95
Business Days & Holidays
All orders ship through USPS Monday - Friday , excluding the following U.S. holidays:
New Year’s Day
At this time we do not offer international shipping, but hope to in the near future. Comment on our Instagram to let us know where you are from and in the meantime we will be working to bring One Over One near you.