For questions about your order status or issues with your order, please submit the form on this page.
For press, please email email@example.com
For general inquiries, please email firstname.lastname@example.org
We will try our best to respond to your inquiries within 24 hours.
1/1 products are carefully crafted, produced in small batches, quality tested and personally reviewed by our diverse team.
1/1 hand-selects colors and formulas that are universally flattering and compatible with most skin types. 1/1 products are not designed to be disposable cosmetics based around trends or mass marketing.
Due to these considerations, we cannot accept returns. However, we want you to be happy with your products and understand that things don't always work out.
If you are unsatisfied for any reason, please fill out and submit the contact form here and we will try our best to find a solution. All forms must be filled out within 15 days of delivery of your purchase. We will notify you of the status of your return request via email.
If your item was defective or damaged please please fill out a form within 10 days of receiving your purchase for a replacement.
ORDERS CAN ONLY BE CANCELED IF THEY HAVE NOT YET BEEN PROCESSED FOR SHIPPING.
Shipping Information (US)
All One Over One™ orders are fulfilled and shipped by Amazon warehouses. If you have an Amazon Prime account, you will qualify for free Prime delivery rates. Your shipping rate will be determined by Amazon.
Processing & Delivery
Most orders will processed within 1-2 business days of receiving the order. Once Amazon has fulfilled your order, you will receive a shipment confirmation update from Amazon with a tracking number shortly after.
At this time we do not offer international shipping.